FAQs
1. Where do you ship from?
We are based in the UK and ship all orders using Royal Mail.
2. Do you ship internationally?
Yes. Currently we ship to the UK, Europe, Switzerland, United States, Australia, Canada, United Arab Emirates, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand and Singapore
3. How long will my order take to arrive?
UK orders: Usually arrive within 2-5 business days.
International orders: Can take 1-4 weeks, depending on customs and location.
4. Do you offer tracked shipping?
Yes, we offer both standard and tracked options at checkout. We recommend tracked for international orders. We are NOT responsible for lost or damaged orders when choosing untracked shipping.
5. Do you accept returns and exchanges?
No, we do not currently offer returns or exchanges. However, if there is a problem with your order, please contact us and we will try our best to help.
6. Do I have to pay customs or import fees?
If you are outside the UK, you may be charged customs and/or import fees depending on your country's policies. These are the buyer's responsibility. Please check before ordering to avoid unexpected costs.
7. Are your stickers waterproof?
All our stickers are handmade using premium water-resistant vinyl sticker paper and are designed to be water-resistant. However, full waterproof or weatherproof protection is not guaranteed even with lamination due to home manufacturing limitations. The durability of our stickers can be affected by prolonged exposure to water, outdoor elements, usage, etc.
If you have any more questions, please feel free to contact us - we are always happy to help!